\documentclass[11pt,twoside]{article}\makeatletter \IfFileExists{xcolor.sty}% {\RequirePackage{xcolor}}% {\RequirePackage{color}} \usepackage{colortbl} \usepackage{wrapfig} \usepackage{ifxetex} \ifxetex \usepackage{fontspec} \usepackage{xunicode} \catcode`⃥=\active \def⃥{\textbackslash} \catcode`❴=\active \def❴{\{} \catcode`❵=\active \def❵{\}} \def\textJapanese{\fontspec{Noto Sans CJK JP}} \def\textChinese{\fontspec{Noto Sans CJK SC}} \def\textKorean{\fontspec{Noto Sans CJK KR}} \setmonofont{DejaVu Sans Mono} \else \IfFileExists{utf8x.def}% {\usepackage[utf8x]{inputenc} \PrerenderUnicode{–} }% {\usepackage[utf8]{inputenc}} \usepackage[english]{babel} \usepackage[T1]{fontenc} \usepackage{float} \usepackage[]{ucs} \uc@dclc{8421}{default}{\textbackslash } \uc@dclc{10100}{default}{\{} \uc@dclc{10101}{default}{\}} \uc@dclc{8491}{default}{\AA{}} \uc@dclc{8239}{default}{\,} \uc@dclc{20154}{default}{ } \uc@dclc{10148}{default}{>} \def\textschwa{\rotatebox{-90}{e}} \def\textJapanese{} \def\textChinese{} \IfFileExists{tipa.sty}{\usepackage{tipa}}{} \fi \def\exampleFont{\ttfamily\small} \DeclareTextSymbol{\textpi}{OML}{25} \usepackage{relsize} \RequirePackage{array} \def\@testpach{\@chclass \ifnum \@lastchclass=6 \@ne \@chnum \@ne \else \ifnum \@lastchclass=7 5 \else \ifnum \@lastchclass=8 \tw@ \else \ifnum \@lastchclass=9 \thr@@ \else \z@ \ifnum \@lastchclass = 10 \else \edef\@nextchar{\expandafter\string\@nextchar}% \@chnum \if \@nextchar c\z@ \else \if \@nextchar l\@ne \else \if \@nextchar r\tw@ \else \z@ \@chclass \if\@nextchar |\@ne \else \if \@nextchar !6 \else \if \@nextchar @7 \else \if \@nextchar (8 \else \if \@nextchar )9 \else 10 \@chnum \if \@nextchar m\thr@@\else \if \@nextchar p4 \else \if \@nextchar b5 \else \z@ \@chclass \z@ \@preamerr \z@ \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi} \gdef\arraybackslash{\let\\=\@arraycr} \def\@textsubscript#1{{\m@th\ensuremath{_{\mbox{\fontsize\sf@size\z@#1}}}}} \def\Panel#1#2#3#4{\multicolumn{#3}{){\columncolor{#2}}#4}{#1}} \def\abbr{} \def\corr{} \def\expan{} \def\gap{} \def\orig{} \def\reg{} \def\ref{} \def\sic{} \def\persName{}\def\name{} \def\placeName{} \def\orgName{} \def\textcal#1{{\fontspec{Lucida Calligraphy}#1}} \def\textgothic#1{{\fontspec{Lucida Blackletter}#1}} \def\textlarge#1{{\large #1}} \def\textoverbar#1{\ensuremath{\overline{#1}}} \def\textquoted#1{‘#1’} \def\textsmall#1{{\small #1}} \def\textsubscript#1{\@textsubscript{\selectfont#1}} \def\textxi{\ensuremath{\xi}} \def\titlem{\itshape} \newenvironment{biblfree}{}{\ifvmode\par\fi } \newenvironment{bibl}{}{} \newenvironment{byline}{\vskip6pt\itshape\fontsize{16pt}{18pt}\selectfont}{\par } \newenvironment{citbibl}{}{\ifvmode\par\fi } \newenvironment{docAuthor}{\ifvmode\vskip4pt\fontsize{16pt}{18pt}\selectfont\fi\itshape}{\ifvmode\par\fi } \newenvironment{docDate}{}{\ifvmode\par\fi } \newenvironment{docImprint}{\vskip 6pt}{\ifvmode\par\fi } \newenvironment{docTitle}{\vskip6pt\bfseries\fontsize{22pt}{25pt}\selectfont}{\par } \newenvironment{msHead}{\vskip 6pt}{\par} \newenvironment{msItem}{\vskip 6pt}{\par} \newenvironment{rubric}{}{} \newenvironment{titlePart}{}{\par } \newcolumntype{L}[1]{){\raggedright\arraybackslash}p{#1}} \newcolumntype{C}[1]{){\centering\arraybackslash}p{#1}} \newcolumntype{R}[1]{){\raggedleft\arraybackslash}p{#1}} \newcolumntype{P}[1]{){\arraybackslash}p{#1}} \newcolumntype{B}[1]{){\arraybackslash}b{#1}} \newcolumntype{M}[1]{){\arraybackslash}m{#1}} \definecolor{label}{gray}{0.75} \def\unusedattribute#1{\sout{\textcolor{label}{#1}}} \DeclareRobustCommand*{\xref}{\hyper@normalise\xref@} \def\xref@#1#2{\hyper@linkurl{#2}{#1}} \begingroup \catcode`\_=\active \gdef_#1{\ensuremath{\sb{\mathrm{#1}}}} \endgroup \mathcode`\_=\string"8000 \catcode`\_=12\relax \usepackage[a4paper,twoside,lmargin=1in,rmargin=1in,tmargin=1in,bmargin=1in,marginparwidth=0.75in]{geometry} \usepackage{framed} \definecolor{shadecolor}{gray}{0.95} \usepackage{longtable} \usepackage[normalem]{ulem} \usepackage{fancyvrb} \usepackage{fancyhdr} \usepackage{graphicx} \usepackage{marginnote} \renewcommand{\@cite}[1]{#1} \renewcommand*{\marginfont}{\itshape\footnotesize} \def\Gin@extensions{.pdf,.png,.jpg,.mps,.tif} \pagestyle{fancy} \usepackage[pdftitle={Satisfaction and Associated Factors among Mothers Delivered at Abrade Swede Memorial Primary Hospital, Bore, and West Gojjam, Amharic, Ethiopia: A Cross Sectional Study}, pdfauthor={}]{hyperref} \hyperbaseurl{} \paperwidth210mm \paperheight297mm \def\@pnumwidth{1.55em} \def\@tocrmarg {2.55em} \def\@dotsep{4.5} \setcounter{tocdepth}{3} \clubpenalty=8000 \emergencystretch 3em \hbadness=4000 \hyphenpenalty=400 \pretolerance=750 \tolerance=2000 \vbadness=4000 \widowpenalty=10000 \renewcommand\section{\@startsection {section}{1}{\z@}% {-1.75ex \@plus -0.5ex \@minus -.2ex}% {0.5ex \@plus .2ex}% {\reset@font\Large\bfseries}} \renewcommand\subsection{\@startsection{subsection}{2}{\z@}% {-1.75ex\@plus -0.5ex \@minus- .2ex}% {0.5ex \@plus .2ex}% {\reset@font\Large}} \renewcommand\subsubsection{\@startsection{subsubsection}{3}{\z@}% {-1.5ex\@plus -0.35ex \@minus -.2ex}% {0.5ex \@plus .2ex}% {\reset@font\large}} \renewcommand\paragraph{\@startsection{paragraph}{4}{\z@}% {-1ex \@plus-0.35ex \@minus -0.2ex}% {0.5ex \@plus .2ex}% {\reset@font\normalsize}} \renewcommand\subparagraph{\@startsection{subparagraph}{5}{\parindent}% {1.5ex \@plus1ex \@minus .2ex}% {-1em}% {\reset@font\normalsize\bfseries}} \def\l@section#1#2{\addpenalty{\@secpenalty} \addvspace{1.0em plus 1pt} \@tempdima 1.5em \begingroup \parindent \z@ \rightskip \@pnumwidth \parfillskip -\@pnumwidth \bfseries \leavevmode #1\hfil \hbox to\@pnumwidth{\hss #2}\par \endgroup} \def\l@subsection{\@dottedtocline{2}{1.5em}{2.3em}} \def\l@subsubsection{\@dottedtocline{3}{3.8em}{3.2em}} \def\l@paragraph{\@dottedtocline{4}{7.0em}{4.1em}} \def\l@subparagraph{\@dottedtocline{5}{10em}{5em}} \@ifundefined{c@section}{\newcounter{section}}{} \@ifundefined{c@chapter}{\newcounter{chapter}}{} \newif\if@mainmatter \@mainmattertrue \def\chaptername{Chapter} \def\frontmatter{% \pagenumbering{roman} \def\thechapter{\@roman\c@chapter} \def\theHchapter{\roman{chapter}} \def\thesection{\@roman\c@section} \def\theHsection{\roman{section}} \def\@chapapp{}% } \def\mainmatter{% \cleardoublepage \def\thechapter{\@arabic\c@chapter} \setcounter{chapter}{0} \setcounter{section}{0} \pagenumbering{arabic} \setcounter{secnumdepth}{6} \def\@chapapp{\chaptername}% \def\theHchapter{\arabic{chapter}} \def\thesection{\@arabic\c@section} \def\theHsection{\arabic{section}} } \def\backmatter{% \cleardoublepage \setcounter{chapter}{0} \setcounter{section}{0} \setcounter{secnumdepth}{2} \def\@chapapp{\appendixname}% \def\thechapter{\@Alph\c@chapter} \def\theHchapter{\Alph{chapter}} \appendix } \newenvironment{bibitemlist}[1]{% \list{\@biblabel{\@arabic\c@enumiv}}% {\settowidth\labelwidth{\@biblabel{#1}}% \leftmargin\labelwidth \advance\leftmargin\labelsep \@openbib@code \usecounter{enumiv}% \let\p@enumiv\@empty \renewcommand\theenumiv{\@arabic\c@enumiv}% }% \sloppy \clubpenalty4000 \@clubpenalty \clubpenalty \widowpenalty4000% \sfcode`\.\@m}% {\def\@noitemerr {\@latex@warning{Empty `bibitemlist' environment}}% \endlist} \def\tableofcontents{\section*{\contentsname}\@starttoc{toc}} \parskip0pt \parindent1em \def\Panel#1#2#3#4{\multicolumn{#3}{){\columncolor{#2}}#4}{#1}} \newenvironment{reflist}{% \begin{raggedright}\begin{list}{} {% \setlength{\topsep}{0pt}% \setlength{\rightmargin}{0.25in}% \setlength{\itemsep}{0pt}% \setlength{\itemindent}{0pt}% \setlength{\parskip}{0pt}% \setlength{\parsep}{2pt}% \def\makelabel##1{\itshape ##1}}% } {\end{list}\end{raggedright}} \newenvironment{sansreflist}{% \begin{raggedright}\begin{list}{} {% \setlength{\topsep}{0pt}% \setlength{\rightmargin}{0.25in}% \setlength{\itemindent}{0pt}% \setlength{\parskip}{0pt}% \setlength{\itemsep}{0pt}% \setlength{\parsep}{2pt}% \def\makelabel##1{\upshape ##1}}% } {\end{list}\end{raggedright}} \newenvironment{specHead}[2]% {\vspace{20pt}\hrule\vspace{10pt}% \phantomsection\label{#1}\markright{#2}% \pdfbookmark[2]{#2}{#1}% \hspace{-0.75in}{\bfseries\fontsize{16pt}{18pt}\selectfont#2}% }{} \def\TheFullDate{2018 2018-01-15 (revised: 24 Year 2018 15 January 2018)} \def\TheID{\makeatother } \def\TheDate{2018 2018-01-15} \title{Satisfaction and Associated Factors among Mothers Delivered at Abrade Swede Memorial Primary Hospital, Bore, and West Gojjam, Amharic, Ethiopia: A Cross Sectional Study} \author{}\makeatletter \makeatletter \newcommand*{\cleartoleftpage}{% \clearpage \if@twoside \ifodd\c@page \hbox{}\newpage \if@twocolumn \hbox{}\newpage \fi \fi \fi } \makeatother \makeatletter \thispagestyle{empty} \markright{\@title}\markboth{\@title}{\@author} \renewcommand\small{\@setfontsize\small{9pt}{11pt}\abovedisplayskip 8.5\p@ plus3\p@ minus4\p@ \belowdisplayskip \abovedisplayskip \abovedisplayshortskip \z@ plus2\p@ \belowdisplayshortskip 4\p@ plus2\p@ minus2\p@ \def\@listi{\leftmargin\leftmargini \topsep 2\p@ plus1\p@ minus1\p@ \parsep 2\p@ plus\p@ minus\p@ \itemsep 1pt} } \makeatother \fvset{frame=single,numberblanklines=false,xleftmargin=5mm,xrightmargin=5mm} \fancyhf{} \setlength{\headheight}{14pt} \fancyhead[LE]{\bfseries\leftmark} \fancyhead[RO]{\bfseries\rightmark} \fancyfoot[RO]{} \fancyfoot[CO]{\thepage} \fancyfoot[LO]{\TheID} \fancyfoot[LE]{} \fancyfoot[CE]{\thepage} \fancyfoot[RE]{\TheID} \hypersetup{citebordercolor=0.75 0.75 0.75,linkbordercolor=0.75 0.75 0.75,urlbordercolor=0.75 0.75 0.75,bookmarksnumbered=true} \fancypagestyle{plain}{\fancyhead{}\renewcommand{\headrulewidth}{0pt}} \date{} \usepackage{authblk} \providecommand{\keywords}[1] { \footnotesize \textbf{\textit{Index terms---}} #1 } \usepackage{graphicx,xcolor} \definecolor{GJBlue}{HTML}{273B81} \definecolor{GJLightBlue}{HTML}{0A9DD9} \definecolor{GJMediumGrey}{HTML}{6D6E70} \definecolor{GJLightGrey}{HTML}{929497} \renewenvironment{abstract}{% \setlength{\parindent}{0pt}\raggedright \textcolor{GJMediumGrey}{\rule{\textwidth}{2pt}} \vskip16pt \textcolor{GJBlue}{\large\bfseries\abstractname\space} }{% \vskip8pt \textcolor{GJMediumGrey}{\rule{\textwidth}{2pt}} \vskip16pt } \usepackage[absolute,overlay]{textpos} \makeatother \usepackage{lineno} \linenumbers \begin{document} \author[1]{Gizew Dessie Asres} \affil[1]{ University of Gondar} \renewcommand\Authands{ and } \date{\small \em Received: 10 December 2017 Accepted: 1 January 2018 Published: 15 January 2018} \maketitle \begin{abstract} Introduction: Maternal satisfaction is a means of evaluating quality of maternal health care given in health facilities. The objective was to assess the level of maternal Satisfaction and associated factors at Abrade Swede Memorial Primary Hospital.Method: Cross-sectional study was conducted on 420 clients by systematic sampling method from February 8, 2017 to September 25, 2017. Structured questionnaire that was prepared by Ethiopian Federal Ministry of Health was used. Pre-testing was done prior to the actual data collection process on a sample of 20 respondents and modified accordingly. The study was approved by Abrade Swede Memorial Primary Hospital Senior Management Committee. The collected data were checked for completeness and consistency before being coded, entered and analyzed using SPSS version 16. Logistic regression was used to assess the presence of association between dependent and independent variables using SPSS at 95% CI and 5% margin of error. \end{abstract} \keywords{maternal satisfaction, associated factors, delivery, west gojjam zone, ethiopia.} \begin{textblock*}{18cm}(1cm,1cm) % {block width} (coords) \textcolor{GJBlue}{\LARGE Global Journals \LaTeX\ JournalKaleidoscope\texttrademark} \end{textblock*} \begin{textblock*}{18cm}(1.4cm,1.5cm) % {block width} (coords) \textcolor{GJBlue}{\footnotesize \\ Artificial Intelligence formulated this projection for compatibility purposes from the original article published at Global Journals. However, this technology is currently in beta. \emph{Therefore, kindly ignore odd layouts, missed formulae, text, tables, or figures.}} \end{textblock*} \let\tabcellsep& \section[{I. Introduction}]{I. Introduction}\par lobally, about 800 women die from pregnancy or labor related complications around the world every day. Two hundred eighty-seven thousand women died during pregnancy and childbirth in 2010; more than half of these deaths occur in Africa. The ratio of maternal mortality in the Sub-Saharan Africa region is one of the highest, reaching 686 per 100,000 live births \hyperref[b0]{[1]}. In Ethiopia, according to 2016EDHS, the estimated maternal mortality ratio was found to be 412 per 100,000 live births \hyperref[b1]{[2]}.\par The existence of maternal health service alone does not guarantee their use by women \hyperref[b2]{[3]}. The World Health Organization promotes skilled attendance at every birth to reduce maternal mortality and recommends that women's satisfaction be assessed to improve the quality and effectiveness of health care \hyperref[b3]{[4]}. Client satisfaction is a subjective and dynamic perception of the extent to which the expected health care is received \hyperref[b4]{[5]}. It is not important whether the patient is right or wrong, but what is important is how the patient feels \hyperref[b5]{[6]}.\par Studies done in Dhaka, Bangladesh, and South Australia showed that the level of maternal satisfaction with delivery care was 92.3\% and 86.1\%, respectively \hyperref[b8]{[7,}\hyperref[b9]{8]}. However, the level of satisfaction among laboring mothers in African countries is not enough; only 51.9\% and 56\% of mothers were satisfied with delivery services in South Africa and Kenya, respectively \hyperref[b10]{[9,}\hyperref[b11]{10]}. Ethiopian studies done in Amharic Referral Hospitals and Azuela Hospital revealed 61.9\% and 80.7\% satisfaction of mothers on delivery services, respectively \hyperref[b12]{[11,}\hyperref[b14]{12]}.\par Satisfaction with delivery service is a multidimensional construct embracing satisfaction with self (personal control), and with the physical environment of delivery ward and quality of care \hyperref[b15]{[13]}. The mother's satisfaction during the birthing process is the most frequently reported indicators in the evaluation of the quality of maternity services \hyperref[b17]{[14]}. Dimensions of care that may influence client satisfaction include: Health care Provider client interaction, Service provision, G physical environment, access, bureaucracy and attention to psychosocial problems.\par Many factors influence women's satisfaction during delivery: certain demographic characteristics have been predominantly studied in relation to satisfaction during delivery services. For example, a study done in Sweden (n=2762) reported that younger women had more negative expectations related to childbirth and they experienced more pain and lack of control during labor compared with older women \hyperref[b20]{[15]}, while another study done in Brazil (n = 15,688) showed no age related difference in women's satisfaction with childbirth services \hyperref[b21]{[16]}. Studies from developing countries show that satisfaction with services had a negative association with the amount of time women spent at the health facility before childbirth \hyperref[b23]{[17]}. The educational level of women in different studies and settings has demonstrated positive, negative or nil association with satisfaction during delivery services \hyperref[b24]{[18,}\hyperref[b25]{19]}. Other identified factors that influenced satisfaction with childbirth services are: having clean and orderly labor rooms and women-friendly delivery processes, such as having been prepared in advance for what to expect during the labor/postpartum/breast feeding period; involvement in the decision-making process; having a birth plan and being able to follow it; having pain relief during labor; having a birth companion and respectful care providers; receiving help from care providers in performing self and neonate 'scare; and experiencing less symptoms in the postpartum period \hyperref[b26]{[20]}\hyperref[b28]{[21]}\hyperref[b31]{[22]}\hyperref[b33]{[23]}\hyperref[b34]{[24]} {\ref [25]}. A woman's obstetric history, mode of delivery, and her feelings towards recent childbirth can also affect maternal satisfaction. For example: being multifarious, preferring a spontaneous vaginal delivery and being able to have a spontaneous vaginal birth \hyperref[b37]{[26,}\hyperref[b38]{27]} enhances the women's satisfaction with giving birth.\par Qualitative studies on Indian women's experiences and opinions on giving birth at a health facility reveal that they are not fully satisfied during delivery service, primarily due to the long waiting time before they meet a healthcare provider, having few opportunities to communicate with providers, not being involved in decision-making, and having stern care providers \hyperref[b39]{[28]}\hyperref[b40]{[29]}\hyperref[b41]{[30]}\hyperref[b43]{[31]}\hyperref[b44]{[32]}; however, they settle for childbirth services perceived as 'essential' for safe childbirth rather than 'desirable' for a pleasant experience \hyperref[b45]{[33]}\hyperref[b47]{[34]}\hyperref[b50]{[35]}\hyperref[b52]{[36]}. While the community's access to institutional delivery has improved, the assumption that accessibility is synonymous with quality of care, especially among policymakers, gives concern. This study aimed to assess women's satisfaction with an institutional delivery service using a standardized scale with intent to potentially use the findings in advocacy for service improvement.\par Studying the quality of institutional delivery service from client perspective will provide systematic information for service providers, decision makers, local planners and other stakeholders help understand to what extent the service is functioning according to clients' perception, and what changes might be required to meet clients' need as well as to increase utilization of the service by the target population. This study serves both knowledge generation and delivery service quality improvement purpose. The findings of this study can be used by local planners and decision makers to improve the quality of institutional delivery service. \section[{II. Methods}]{II. Methods} \section[{a) Study Design and Period}]{a) Study Design and Period}\par Cross-sectional study was conducted at Abrade Swede Memorial Primary hospital, from February 8, 2017 to September 25, 2017. \section[{b) Study Area}]{b) Study Area}\par Abrade Swede Memorial primary Hospital is found in Brevity administration 410 kilometers away from Addis Ababa and 155kilometers away from Bahia Dar the capital city of Amharic regional state. The hospital primarily serves for four worked as: Bore, Bore city, Shindig and Shekel. using a single population proportion formula, which took the proportion of overall satisfaction at 65.2\% \% \hyperref[b5]{[6]}, with a margin of error of 0.05 at the 95\% confidence interval (CI). Adding 10\% non-response rate, the final sample size was calculated to be 420 patients. From the hospital pervious report about delivery, average number of clients who delivered in the hospital was 110 per month. Therefore the number of participants who visited the hospital was estimated for the study period; then sampling fraction for selecting the study participants was determined by dividing with the total estimated number of patients during the data collection period to the total sample size which was calculated to be two. The first study participant was selected by lottery method among the list from one to five; the next study participant was identified systematically in every two intervals until the required sample size was achieved. \section[{f) Data Collection Procedure and Quality Assurance}]{f) Data Collection Procedure and Quality Assurance}\par A validated structured questionnaire prepared by the Ethiopian Ministry of Health to assess maternal satisfaction was used according to the objectives of the study and the local situation of the study area in Amharic language. Then the questionnaire was translated to English to assure consistency of the tool. Pre-testing was conducted on 20 respondents at Bore Health center delivery attendants. \section[{g) Data Management and Data Analysis}]{g) Data Management and Data Analysis}\par The collected data were checked for completeness and consistency before being coded, entered and analyzed using SPSS version 16. Summary statistics of socio demographic variables were presented using frequency tables. Bi-variable analysis was done and variables with p-value less than 0.2 were included in the multiple variable analysis of logistic regression. The odds ratio and 95\% confidence intervals were also computed at p-value of 0.05. \section[{h) Ethical Consideration}]{h) Ethical Consideration}\par The research was approved by AsradeZewude Memorial Primary Hospital Senior Management Committee. Permission to conduct the study was also obtained from AsradeZewude Memorial hospital maternity case team. During data collection, the purpose of the study was clearly explained to the participants, and informed oral consent was obtained. To ensure confidentiality and privacy no identity was linked to the questionnaire. \section[{III. Result a) Socio Demographic Characteristics of the}]{III. Result a) Socio Demographic Characteristics of the}\par Respondents A total of 420 clients after delivery were involved in this study. As shown in Table \hyperref[tab_1]{1}, 60\% of the respondents were between 15-24 years of age, 90\% were married, 70\% of the delivery was spontaneous, and 70\% of clients came to hospital by ambulance. SAG =strongly agree, AG=agree, NAG =Not agree, DAG= disagree and SDAG=strongly disagree c) Maternal satisfaction with physical facilities Only 50\% strongly agreed and 20\% agreed that there was a functional Maternity ward toilet, hand washing and shower during their labor and delivery time (Table \hyperref[tab_3]{3}). \section[{d) Maternal satisfaction with Service provision}]{d) Maternal satisfaction with Service provision}\par The majority of participants (60\% strongly agreed and 40\% agreed) responds positively to the questionnaire 'I have got a bed immediately' (Table \hyperref[tab_4]{4}). \section[{e) Overall satisfaction}]{e) Overall satisfaction}\par Overall satisfaction was measured on 10 scales, 1 worst and 10 the best. Those who scored 6 and above was considered 'yes' for satisfaction. Their intention to recommend others to the hospital was measured using yes (87\%) and No (13\%) options (Table \hyperref[tab_5]{5}). The regression output of factors for maternal satisfaction showed that mothers who think of the welcoming hospital environment was 3.09(2.30-2.69) times more likely to satisfy than those who perceive the hospital environment was not welcoming (Table \hyperref[tab_6]{6}). \section[{IV. Discussion}]{IV. Discussion}\par In this study, the overall satisfaction of mothers on delivery service was found to be 88\%, which was comparable to the study conducted in Wolayita Zone (82.9\%), Debremarkos town (81.7\%) and Azuela Hospital (80.7\%) \hyperref[b10]{[9,}\hyperref[b12]{11,}\hyperref[b23]{17}]. However, it was higher than the study, which was conducted in Jimmy (77\%) \hyperref[b25]{[19]} and Amphora Referral Hospitals (61.9\%) \hyperref[b14]{[12]} In Ethiopia and South Africa (51.9\%) and Kenya (56\%) in Africa \hyperref[b10]{[9,}\hyperref[b11]{10]}. The difference with the above finding may be because of a real difference in the quality of services provided, expectation of mothers or the type of health facilities.\par Maternal educational status was significantly and inversely associated with their level of satisfaction with delivery services. Those respondents who were never educated were 2.15 more likely to satisfy with delivery service than whose educational level is diploma and above. This finding supports the study conducted in Azuela Hospital and other foreign literatures. The literatures showed that clients had various expectations about hospital delivery that influenced their perception of care \hyperref[b12]{[11,}\hyperref[b24]{18]}.\par This study revealed that those who came to the hospital by ambulance were 3.15 times more likely to satisfy than those who came on foot. This finding was related to accessibility as explained by other similar studies \hyperref[b14]{[12,}\hyperref[b34]{24]}.\par Maternal level of satisfaction was also related to creating welcoming environment hospital to laboring mothers. Those clients who consider the hospital as welcoming environment were 3.09 times more likely to satisfy with maternal service.\par There was a strong association between maternal levels of satisfaction and respectful delivery care providers. Those participants who thought that care providers were respectful were 6.85 times more likely to satisfy with the delivery service. Perception of respondents of labor pain management was associated with level of maternal satisfaction. Those who answered yes were 4.51 times more likely to satisfy than who answered no to proper labor pain management, according to their perception. Attention to laboring mother's concern was also related to the maternal level of satisfaction. Those who thought their questions and concerns were answered during labor were 3.61 times more likely to satisfy than who thought not. \section[{V. Conclusion}]{V. Conclusion}\par The aim of this study was to assess levels of maternal satisfaction and associated factors with delivery service at the AsradeZewude Memorial primary hospital. The overall maternal satisfaction with the delivery service was found to be 88\%. Even though the result was slightly higher than the previous studies conducted in Ethiopia, there are still unmet needs and expectations of mothers during labor and delivery that the hospital should focus as delivery service quality improvement area. The identified associated factors were access to ambulance service, welcoming hospital environment, proper labor pain management, respectful care and listening to their questions. \section[{VI. Recommendations a) Recommendation to AsradeZewude Memorial primary Hospital}]{VI. Recommendations a) Recommendation to AsradeZewude Memorial primary Hospital}\par The hospital shall better consider physical barriers to create a welcoming hospital environment for maternal service.\par The hospital should facilitate ambulance access for delivering mothers. \section[{b) Recommendation to health care providers}]{b) Recommendation to health care providers}\par The care providers should manage labor pain properly when providing service; it should be with compassionate and respectful.\par The care provider should meet the social and psychological concerns of the delivering mothers. \section[{c) Limitation}]{c) Limitation}\par The feelings associated with childbirth itself, due to limited opportunities of exploration in quantitative studies, pose some confounders like the 'halo effect' a positive attitude towards successfully give birth makes it difficult to separate childbirth satisfaction from satisfaction with childbirth services. Participants' tendencies to rate services more positive in general are another known confounder. Participants' subjectivity being pleased with services that are not necessarily evidence based poses another confounder for quantitative studies measuring satisfaction. This study was not funded by any agency, but the motivation came from AsradeZewude Primary Hospital quality improvement unit as part of maternal service quality improvement.\par The quality improvement unit had no involvement in the design, data collection and analysis, write-up, and decision for the results to be published, but it needed only the report or result to design delivery service quality improvement plan accordingly.\begin{figure}[htbp] \noindent\textbf{1} \par \begin{longtable}{P{0.2044047619047619\textwidth}P{0.4735714285714286\textwidth}P{0.09511904761904762\textwidth}P{0.0769047619047619\textwidth}} Variables\tabcellsep Categories\tabcellsep N\tabcellsep \%\\ Age\tabcellsep 15 -24\tabcellsep 252\tabcellsep 60\\ \tabcellsep 25 -34\tabcellsep 84\tabcellsep 20\\ \tabcellsep 35 -44\tabcellsep 63\tabcellsep 15\\ \tabcellsep 45-50\tabcellsep 21\tabcellsep 5\\ Marital status\tabcellsep Single\tabcellsep 8\tabcellsep 2\\ \tabcellsep Married\tabcellsep 378\tabcellsep 90\\ \tabcellsep Widowed\tabcellsep 4\tabcellsep 1\\ \tabcellsep Divorced/Separated\tabcellsep 29\tabcellsep 7\\ Education\tabcellsep Never attended school\tabcellsep 168\tabcellsep 40\\ \tabcellsep Primary and junior education\tabcellsep 168\tabcellsep 40\\ \tabcellsep High school education\tabcellsep 42\tabcellsep 10\\ \tabcellsep Diploma and above\tabcellsep 42\tabcellsep 10\\ Gravid(pregnancies)\tabcellsep 1-3\tabcellsep 374\tabcellsep 89\\ \tabcellsep 4-6\tabcellsep 42\tabcellsep 10\\ \tabcellsep 7-9\tabcellsep 4\tabcellsep 1\\ \tabcellsep 10-12\tabcellsep 0\tabcellsep 0\\ Previous Institutional\tabcellsep Yes\tabcellsep 126\tabcellsep 30\\ delivery\tabcellsep No\tabcellsep 294\tabcellsep 70\\ Means of delivery\tabcellsep Spontaneous vaginal delivery\tabcellsep 294\tabcellsep 70\\ \tabcellsep Caesarian section\tabcellsep 84\tabcellsep 20\\ \tabcellsep Instrumental\tabcellsep 42\tabcellsep 10\end{longtable} \par \caption{\label{tab_1}Table 1 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{2} \par \begin{longtable}{P{0.6258241758241758\textwidth}P{0.05293040293040293\textwidth}P{0.07472527472527472\textwidth}P{0.032692307692307694\textwidth}P{0.03424908424908425\textwidth}P{0.029578754578754578\textwidth}} \tabcellsep \tabcellsep \multicolumn{3}{l}{Level of agreement}\tabcellsep \\ Variables\tabcellsep 5 =\tabcellsep 4 =\tabcellsep 3 =\tabcellsep 2 =\tabcellsep 1 =\\ \tabcellsep SAG\tabcellsep AG\tabcellsep NAG\tabcellsep DAG\tabcellsep SDAG\\ The hospital is welcoming, starting from the gate\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ The care providers listen and answer all my questions during delivery\tabcellsep 50\%\tabcellsep 20\%\tabcellsep 0\tabcellsep 10\%\tabcellsep 20\%\\ All the care given to me was with my consent during labor\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ The care I received was respect full\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ I was counseled about breast feeding, vaccination and others after delivery\tabcellsep 60\%\tabcellsep 20\%\tabcellsep 10\%\tabcellsep 10\%\tabcellsep 0\\ The health care providers introduced themselves to me\tabcellsep 70\%\tabcellsep 0\tabcellsep 20\%\tabcellsep 10\%\tabcellsep 0\\ During labor and delivery my pain was properly managed\tabcellsep 80\%\tabcellsep 14\%\tabcellsep 0\%\tabcellsep 0\tabcellsep 6\%\end{longtable} \par \caption{\label{tab_2}Table 2 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{3} \par \begin{longtable}{P{0.6419354838709678\textwidth}P{0.04838709677419355\textwidth}P{0.07096774193548387\textwidth}P{0.02903225806451613\textwidth}P{0.03387096774193548\textwidth}P{0.025806451612903226\textwidth}} \tabcellsep \tabcellsep \multicolumn{3}{l}{Level of agreement}\tabcellsep \\ Variables\tabcellsep 5 =\tabcellsep 4 =\tabcellsep 3 =\tabcellsep 2 =\tabcellsep 1 =\\ \tabcellsep SAG\tabcellsep AG\tabcellsep NAG\tabcellsep DAG\tabcellsep SDAG\\ Getting the maternity unit is easy starting from the gate\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ Maternity ward toilets, hand washing and shower were functional during my labor and delivery\tabcellsep 50\%\tabcellsep 20\%\tabcellsep 0\tabcellsep 10\%\tabcellsep 20\%\\ Cleanness of the ward was good during my labor and delivery\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ My privacy was secured during my labor and delivery\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ I used my preferred position during my labor and delivery\tabcellsep 60\%\tabcellsep 20\%\tabcellsep 10\%\tabcellsep 10\%\tabcellsep 0\\ I was allowed to have my families on my side during my labor and delivery\tabcellsep 70\%\tabcellsep 0\tabcellsep 20\%\tabcellsep 10\%\tabcellsep 0\end{longtable} \par \caption{\label{tab_3}Table 3 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{4} \par \begin{longtable}{P{0.6519230769230769\textwidth}P{0.049999999999999996\textwidth}P{0.07692307692307691\textwidth}P{0.02692307692307692\textwidth}P{0.02115384615384615\textwidth}P{0.023076923076923078\textwidth}} \tabcellsep \tabcellsep \multicolumn{3}{l}{Level of agreement}\tabcellsep \\ Variables\tabcellsep 5 =\tabcellsep 4 =\tabcellsep 3 =\tabcellsep 2 =\tabcellsep 1 =\\ \tabcellsep SAG\tabcellsep AG\tabcellsep NAG\tabcellsep DAG\tabcellsep SDAG\\ I w other procedures as directed to the maternity ward immediately without recording and\tabcellsep 90\%\tabcellsep 0\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\\ I was seen by the care provider immediately I have got the maternity ward\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ I have got a bed immediately\tabcellsep 60\%\tabcellsep 40\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ All those diagnostic tests prescribed for me were available in the hospital\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\\ All those drugs and supplies needed were available in the hospital\tabcellsep 90\%\tabcellsep 10\%\tabcellsep 0\tabcellsep 0\tabcellsep 0\end{longtable} \par \caption{\label{tab_4}Table 4 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{5} \par \begin{longtable}{P{0.51\textwidth}P{0.34\textwidth}} Yes\tabcellsep No\end{longtable} \par \caption{\label{tab_5}Table 5 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{6} \par \begin{longtable}{P{0.27263297872340425\textwidth}P{0.08409574468085107\textwidth}P{0.13970744680851063\textwidth}P{0.09087765957446808\textwidth}P{0.1347340425531915\textwidth}P{0.08861702127659574\textwidth}P{0.03933510638297872\textwidth}} \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep Year 2018\\ \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep 25\\ Variables level of Education\tabcellsep never educated\tabcellsep \multicolumn{2}{l}{Maternal satisfaction Satisfied Not satisfied 148(35\%) 20(5\%)}\tabcellsep COR(95\%CI) 3.09 (1.34-7.14)\tabcellsep AOR(95\%CI) 2.15(1.02-3.71)\tabcellsep Volume XVIII Issue III Version I\\ \tabcellsep first level\tabcellsep 148(35\%)\tabcellsep 20(5\%)\tabcellsep 2.01(1.00-3.02)\tabcellsep 2.01(0.99-3.10)\tabcellsep D D D D )\\ \tabcellsep high school\tabcellsep 37(9\%)\tabcellsep 5(1\%)\tabcellsep 1.99(1.00-2.03)\tabcellsep 1.56(0.85-2.96)\tabcellsep (\\ means of delivery Means of transportation Previous institutional delivery The hospital is welcoming starting from the gate I was directed to the maternity ward immediately without recording and other procedures The care I received was respect full\tabcellsep diploma and above Natural C/S Instrumental Ambulance Public transport Private or Contract On foot Yes No Yes No Yes No Yes No\tabcellsep 37(9\%) 259(62\%) 73(17\%) 37(9\%) 259(62\%) 74(18\%) 4(1\%) 32(7\%) 111(26\%) 259(62\%) 328(78\%) 41(10\%) 331(80\%) 39(8\%) 328(78\%) 41(10\%)\tabcellsep 5(1\%) 36(9\%) 10(2\%) 5(1\%) 36(9\%) 10(2\%) 0 5(1\%) 15(4\%) 35(8\%) 45(11\%) 6(1\%) 45(11\%) 5(1\%) 45(11\%) 6(1\%)\tabcellsep 1 2.60 (1.15-5.89) 1.29 (0.53-3.10) 1 2.99(2.50-3.66) 1.40(1.01-1.95) 0.21 (0.05-0.90) 1 1 3.31(2.32-2.66) 1 1.99(0.99-1.05) 1 6.02(4.01-6.65) 1 2.05(1.02-2.03)\tabcellsep 1 3.15(1.02-3.78) 2.01(0.99-3.19) 1.53(0.81-2.91) 1 3.09(2.30-2.69) * * 1 6.85(4.35-6.95) * * 1\tabcellsep Global Journal of Medical Research\\ I was allowed to have my families\tabcellsep Yes\tabcellsep 328(78\%)\tabcellsep 45(11\%)\tabcellsep 0.95(0.52-0.99)\tabcellsep \tabcellsep \\ on my side during my labor and delivery\tabcellsep No\tabcellsep 41(10\%)\tabcellsep 6(1\%)\tabcellsep 1\tabcellsep \tabcellsep \\ I used my preferred position during\tabcellsep Yes\tabcellsep 328(78\%)\tabcellsep 45(11\%)\tabcellsep 0.58(0.15-0.60)\tabcellsep \tabcellsep \\ my labor and delivery\tabcellsep No\tabcellsep 41(10\%)\tabcellsep 6(1\%)\tabcellsep 1\tabcellsep \tabcellsep \\ Cleanness of the ward was good\tabcellsep Yes\tabcellsep 328(78\%)\tabcellsep 46(11\%)\tabcellsep 4.01(3.02-4.99)\tabcellsep \tabcellsep \\ during my labor and delivery\tabcellsep No\tabcellsep 41(10\%)\tabcellsep 6(1\%)\tabcellsep 1\tabcellsep \tabcellsep \\ Maternity ward toilet, hand washing\tabcellsep Yes\tabcellsep 207(49\%)\tabcellsep 28(7\%)\tabcellsep 3.21(2.20-3.52)\tabcellsep 3.21(2.20-3.52)\tabcellsep \\ and shower was functional during my labor and delivery\tabcellsep No\tabcellsep 163(39\%)\tabcellsep 22(5\%)\tabcellsep 1\tabcellsep 1\tabcellsep \\ During labor and delivery my pain\tabcellsep Yes\tabcellsep 328(78\%)\tabcellsep 45(11\%)\tabcellsep 5.51(3.56-5.91)\tabcellsep 4.51(3.12-5.01) * *\tabcellsep \\ was properly managed\tabcellsep No\tabcellsep 41(10\%)\tabcellsep 6(1\%)\tabcellsep 1\tabcellsep 1\tabcellsep \end{longtable} \par \caption{\label{tab_6}Table 6 :}\end{figure} \footnote{© 2018 Global Journals 1} \footnote{© 2018 Global Journals} \backmatter \subsection[{Acknowledgements}]{Acknowledgements}\par The author is extremely grateful to the women who gave their time in completing the questionnaires and AsradeZewude Memorial Primary Hospital Senior Management for ethical approval of the study.\par Contributors: GDA generates the idea of the study, design the study, wrote the proposal, collected the data, organized and analyzed, finally wrote the result of the study.\par Competing interests: None declared. Patient consent: Verbal consent obtained. Data sharing Statement: The data collected for this study can be obtained from the author upon a reasonable request. \begin{bibitemlist}{1} \bibitem[]{b7}\label{b7} \textit{}, \xref{http://dx.doi.org/10.1177/0885713x9701200103}{10.1177/0885713x9701200103}. \url{http://dx.doi.org/10.1177/0885713x9701200103} 12 p. . \bibitem[]{b13}\label{b13} \textit{}, \xref{http://dx.doi.org/10.4172/2161-0932.1000257}{10.4172/2161-0932.1000257}. \url{http://dx.doi.org/10.4172/2161-0932.1000257} \bibitem[ Springer Nature]{b16}\label{b16} \textit{}, \xref{http://dx.doi.org/10.1186/s12884-017-1532-0}{10.1186/s12884-017-1532-0}. \url{http://dx.doi.org/10.1186/s12884-017-1532-0} \textit{Springer Nature} 25 (1) p. 17. \bibitem[Wiley-Blackwell]{b18}\label{b18} \textit{}, Wiley-Blackwell . \bibitem[]{b19}\label{b19} \textit{}, \xref{http://dx.doi.org/10.1111/j.1365-2648.2003.02981.x}{10.1111/j.1365-2648.2003.02981.x}. \url{http://dx.doi.org/10.1111/j.1365-2648.2003.02981.x} 46 p. . \bibitem[]{b22}\label{b22} \textit{}, \xref{http://dx.doi.org/10.1155/2015/460767}{10.1155/2015/460767}. \url{http://dx.doi.org/10.1155/2015/460767} p. . \bibitem[ FapUNIFESP (Silo)]{b29}\label{b29} \textit{}, \textit{FapUNIFESP (Silo)} \bibitem[]{b30}\label{b30} \textit{}, \xref{http://dx.doi.org/10.1590/0102-311x00087813}{10.1590/0102-311x00087813}. \url{http://dx.doi.org/10.1590/0102-311x00087813} 30 p. . \bibitem[ Springer Nature]{b32}\label{b32} \textit{}, \xref{http://dx.doi.org/10.1186/s12884-014-0366-2}{10.1186/s12884-014-0366-2}. \url{http://dx.doi.org/10.1186/s12884-014-0366-2} \textit{Springer Nature} 14 (1) . \bibitem[Jukes and Medicine]{b35}\label{b35} \textit{}, R Jukes , Medicine . \xref{http://dx.doi.org/10.1371/journal.pmed}{10.1371/journal.pmed}. e1001847. \url{http://dx.doi.org/10.1371/journal.pmed} \textit{Public Library of Science (Plus)} 12 (6) . (Internet) \bibitem[]{b42}\label{b42} \textit{}, \xref{http://dx.doi.org/10.1037/t31978-000}{10.1037/t31978-000}. \url{http://dx.doi.org/10.1037/t31978-000} APA. \bibitem[ Medknow]{b46}\label{b46} \textit{}, \xref{http://dx.doi.org/10.4103/0019-557x.184543}{10.4103/0019-557x.184543}. \url{http://dx.doi.org/10.4103/0019-557x.184543} \textit{Medknow} 60 (2) p. 118. \bibitem[Madhya Pradesh and Health]{b48}\label{b48} \textit{}, India Reproductive Madhya Pradesh , Health . (Internet) \bibitem[Medknow]{b51}\label{b51} \textit{}, Medknow . \bibitem[]{b53}\label{b53} \textit{}, \xref{http://dx.doi.org/10.2471/blt.16.179309}{10.2471/blt.16.179309}. \url{http://dx.doi.org/10.2471/blt.16.179309} 95 p. . \bibitem[Aulis et al. ()]{b5}\label{b5} \textit{}, D E Aulis , N I Bunked , A P Logorrhea . 1997. \bibitem[ Wealth of Information on Global Health, World Health Organization ()]{b1}\label{b1} \textit{}, \textit{Wealth of Information on Global Health, World Health Organization} 2013. 2013. (World Health Organization) \bibitem[Sade et al. ()]{b47}\label{b47} \textit{A spatial analysis to study access to emergency obstetric transport services under the public private "Janine Express Yolanda}, Y Sade , De Costa , A Divan , V . 2014. (program in two districts of) \bibitem[Mukhopadhyay et al. ()]{b45}\label{b45} ‘A study on utilization of JananiSurakshaYojana and its association with institutional delivery in the state of West Bengal’. S Mukhopadhyay , D Mukhopadhyay , S Mali , S Kayak , Biwa's A , ' Biwa , A . \textit{India. Indian Journal of Public Health} 2016. (Internet) \bibitem[Melees et al. ()]{b39}\label{b39} ‘Assessment of client satisfaction in labor and delivery services at a maternity referral hospital in Ethiopia’. T Melees , Y Gebrehiwot , D Bastogne , D Habit . \xref{http://dx.doi.org/10.11604/pamj.2014.17.76.3189}{10.11604/pamj.2014.17.76.3189}. \url{http://dx.doi.org/10.11604/pamj.2014.17.76.3189} \textit{Pan African Medical Journal [Internet]. Pan African Medical Journal} 2014. 17. \bibitem[Christians and Bracken ()]{b40}\label{b40} \textit{Assessment of social psychological determinants of satisfaction with childbirth in a cross-national perspective}, W Christians , P Bracken . \xref{http://dx.doi.org/10.1186/1471-2393-7-26}{10.1186/1471-2393-7-26}. \url{http://dx.doi.Org/10.1186/1471-2393-7-26} 2007. Springer Nature. 7. \bibitem[Ethiopian ()]{b2}\label{b2} \textit{Available at}, Dhs Ethiopian . \url{https://dhsprogram.com/pubs/pdf/FR328/FR328.pdf} 2016. \bibitem[Change et al. ()]{b36}\label{b36} ‘Client satisfaction of maternity care in Loretta province Iran’. F Change , A Irajpour , M Somber . \textit{Iran Knurs Midwifery Res} 2015. 20 p. . \bibitem[Pal et al. ()]{b50}\label{b50} ‘Client satisfaction on maternal and child health services in rural Bengal’. R Pal , P Das , M Base , T Tirade , Biwa's G , P Merida . \textit{Indian Journal of Community Medicine} 2010. (Internet) \bibitem[Ferrier et al. ()]{b43}\label{b43} ‘Comparative study analyzing women's childbirth satisfaction and obstetric outcomes across two dif-ferment models of maternity care setting: 2univer-sity hospitals in south eastern Spain’. B C Ferrier , M C Jordan , C B Messenger . \textit{Br Med J} 2016. 6 p. . \bibitem[Latrobe and Bolden ()]{b4}\label{b4} ‘Defining Patient-Perceived Quality of Nursing Care’. J H Latrobe , L V Bolden . \xref{http://dx.doi.org/10.1097/00001786-200110000-00005}{10.1097/00001786-200110000-00005}. \url{http://dx.doi.org/} \textit{Journal of Nursing Care Quality} 2001. Ovid Technologies. 16 (1) p. . (Internet) \bibitem[D' Orsk et al. ()]{b28}\label{b28} \textit{Desigualdadessociais e satisfactory das mushers com o atendimentoaoparto no Brazil: estudonacional de base hospital}, E D' Orsk , O M Bridgeman , Csg Denis , J M Augier , De , C R Guzman , J A Torres . 2014. Cavernous de SaúdePública. (Internet) \bibitem[Srivastava et al. ()]{b24}\label{b24} \textit{Determinants of women's satisfaction with maternal health care: a review of literature from developing countries}, A Srivastava , B I Avon , P Rajbangsi , S Bhattacharyya . \xref{http://dx.doi.org/10.1186/s12884-015-0525-0}{10.1186/s12884-015-0525-0}. \url{http://dx.doi.org/10.1186/s12884-015-0525-0} 2015. Springer Nature. 15. \bibitem[Mcmahon et al. ()]{b38}\label{b38} \textit{Experiences of and responses to disrespectful maternity care and abuse during childbirth; a qualitative study with women and men in Morogoro Region}, S A Mcmahon , A S George , J J Chabot , I H Moshe , R N Pembina , P J Winch . \xref{http://dx.doi.org/10.1186/1471-2393-14-268}{10.1186/1471-2393-14-268}. \url{http://dx.doi.org/10.1186/1471-2393-14-268} 2014. Tanzania: Springer Nature. 14. \bibitem[Mehta et al. ()]{b15}\label{b15} \textit{Factors determining satisfaction among facility-based maternity clients in Nepal}, S Mehta , Y R Paddle , M Daring , K K Arial , S Paddle , R Mehta . 2017. (Internet) \bibitem[Bhattacharyya et al. ()]{b44}\label{b44} \textit{Factors influencing women's preference for health facility deliveries in Jharkhand state, India: a cross sectional analysis}, S Bhattacharyya , A Srivastava , R Roy , B I Avon . \xref{http://dx.doi.org/10.1186/s12884-016-0839-6}{10.1186/s12884-016-0839-6}. \url{http://dx.doi.org/10.1186/s12884-016-0839-6} 2016. Springer Nature. 16. \bibitem[Goodman et al. ()]{b17}\label{b17} ‘Factors related to childbirth satisfaction’. P Goodman , M C Mackey , A S Tawakoni . \textit{Journal of Advanced Nursing} 2004. (Internet) \bibitem[Javari et al. ()]{b33}\label{b33} ‘Factors Related to Women's Childbirth Satisfaction in Physiologic and Routine Childbirth Groups’. E Javari , P Mohebbi , S Mazloomzadeh . \textit{Iran J Knurs Midwifery Res} 2017. 22 p. . \bibitem[Castoff et al. ()]{b26}\label{b26} \textit{First TimeMothers? Pregnancy and Birth Experiences Varying by Age. Obstetric Anesthesia Digest}, E Castoff , E Schist , U Waldenström . 2008. (Internet) \bibitem[Identifying Predictors of Satisfaction with Access to Medical Care and Quality of Care American Journal of Medical Quality]{b6}\label{b6} ‘Identifying Predictors of Satisfaction with Access to Medical Care and Quality of Care’. \textit{American Journal of Medical Quality} SAGE Publications. (Internet) \bibitem[Making Pregnancy Safer: The Critical Role of the Skilled Attendant: A Joint Statement by WHOM, ICM, FIGO, World Health Organization (WHO) World Health Organization ()]{b3}\label{b3} ‘Making Pregnancy Safer: The Critical Role of the Skilled Attendant: A Joint Statement by WHOM, ICM, FIGO, World Health Organization (WHO)’. \textit{World Health Organization} 2004. \bibitem[Bite et al. ()]{b21}\label{b21} \textit{Maternal Satisfaction on Delivery Service and Its Associated Factors among Mothers Who Gave Birth in Public Health Facilities of DebreMarkos Town}, K Bite , M Ayichiluhm , K Imam . 2015. Northwest Ethiopia. (Internet) \bibitem[Rmesfintafa ()]{b12}\label{b12} \textit{Maternal Satisfaction with the Delivery Services in Azuela Hospital}, R A Rmesfintafa . 2014. 2013. Arsis Zone, Roomier Region, Ethiopia: OMICS Publishing Group. (Internet) \bibitem[Maternity Service in South Australia Public Hospital: Patient Satisfaction Survey Research ()]{b9}\label{b9} \textit{Maternity Service in South Australia Public Hospital: Patient Satisfaction Survey Research}, 2007. Australia: Australian Government, South Australia. (Australian Government) \bibitem[Sawyer et al. ()]{b20}\label{b20} ‘Measures of satisfaction with care during labor and birth: a comparative review’. A Sawyer , S Ayers , J Abbott , G Gate , H Raba , L Duly . \xref{http://dx.doi.org/10.1186/1471-2393-13-108}{10.1186/1471-2393-13-108}. \url{http://dx.doi.org/10.1186/1471-2393-13-108} \textit{Nature} 2013. Springer. 8 (1) p. 13. \bibitem[Tayelgn et al. ()]{b14}\label{b14} ‘Mother s 'satisfaction with referral hospital delivery service in Amphora Region, Ethiopia’. A Tayelgn , D T Zegeye , Kebede . \url{http://www.biomedcentral.com/1471-2393/11/78} \textit{BMC Pregnancy and Childbirth} 2011. 2011. 11. \bibitem[Hailer Tads ()]{b25}\label{b25} ‘Mothers' Satisfaction with Institutional Delivery Service in Public Health Facilities of Omro Nada District, Jimmy Zone’. ' B Hailer Tads . \xref{http://dx.doi.org/10.11648/j.cmr.20170601.13}{10.11648/j.cmr.20170601.13}. \url{http://dx.doi.org/10.11648/j.cmr.20170601.13} \textit{Clinical Medicine Research} 2017. 6 (1) p. 23. (Science Publishing Group) \bibitem[Ovid Technologies (Walters Lower Health)]{b27}\label{b27} \textit{Ovid Technologies (Walters Lower Health)}, \xref{http://dx.doi.org/10.1097/01.aoa.0000319784.93395.58}{10.1097/01.aoa.0000319784.93395.58}. \url{http://dx.doi.org/10.1097/01.aoa.0000319784.93395.58} 28 p. . \bibitem[Hasan et al. ()]{b8}\label{b8} \textit{Patient Satisfaction with Maternal and Child Health Service among Mothers Attending the Maternal and Child Health Training in DahakaBangeladish}, A Hasan , J Chompikul , . U Bunyan . 2007. Marisol University \bibitem[Lumadiande and Bunch ()]{b10}\label{b10} ‘Patients' satisfaction with midwifery services in a regional hospital and its referring clinics in the Limpopo Province of South Africa’. T G Lumadiande , Bunch . \textit{Africa Journal of Nursing and Midwifery} 2011. 13 (2) p. . \bibitem[Greets et al. ()]{b23}\label{b23} \textit{Satisfaction with caregivers during labor among low risk women in the Netherlands: the association with planned place of birth and transfer of care during labor}, C C Greets , J Van Dillon , T Clomp , Alm Largo-Janssen , Jorge A De . \xref{http://dx.doi.org/10.1186/s12884-017-1410-9}{10.1186/s12884-017-1410-9}. \url{http://dx.doi.org/10.1186/s12884-017-1410-9} 2017. Springer Nature. 17. \bibitem[Camacho et al. ()]{b41}\label{b41} \textit{Satisfaction with Maternal and Newborn Health Care Following Childbirth Measure}, F T Camacho , C S Weisman , R T Anderson , M M Hillemeier , E W Schaefer , I M Paul . 2012. (PsycTESTS Dataset [Internet) \bibitem[Springer Nature]{b49}\label{b49} \xref{http://dx.doi.org/10.1186/1742-4755-11-57}{10.1186/1742-4755-11-57}. \url{http://dx.doi.org/10.1186/1742-4755-11-57} \textit{Springer Nature}, 11. \bibitem[Bohlen et al. ()]{b34}\label{b34} \textit{The Mistreatment of Women during Childbirth in Health Facilities Globally: A Mixed-Methods Systematic Review}, M A Bohlen , J P Vogel , E C Hunter , O Lusty , S K Mach , J P Souza . 2015. \bibitem[Handfed et al. ()]{b52}\label{b52} \textit{Understanding and measuring quality of care: dealing with complexity. Bulletin of the World Health Organization}, J Handfed , T Powell-Jackson , D Balabanova . 2017. WHO Press. (Internet) \bibitem[Mckinnon et al. ()]{b31}\label{b31} \textit{What women want: qualitative analysis of consumer evaluations of maternity care in Queensland}, L C Mckinnon , S J Prosser , Y D Miller . 2014. (Internet) \bibitem[Karee et al. ()]{b37}\label{b37} \textit{Women's perception of quality of maternity services: a longitudinal survey in Nepal}, R Karee , A H Lee , P K Pokharel . \xref{http://dx.doi.org/10.1186/1471-2393-14-45}{10.1186/1471-2393-14-45}. \url{http://dx.doi.org/10.1186/1471-2393-14-45} 2014. Springer Nature. 14. \bibitem[Bezant and Koenig ()]{b11}\label{b11} ‘Women's satisfaction with delivery care in Nairobi's informal settlements’. Eva S Bezant , Michael A Koenig . \xref{http://dx.doi.org/10.1093/intqhc/mzn058}{10.1093/intqhc/mzn058}. \url{https://doi.org/10.1093/intqhc/mzn058} \textit{International Journal for Quality in Health Care} 2009. 21 (2) p. . \bibitem[Bong Arts et al. ()]{b0}\label{b0} ‘World Bank Group, and United Nations Population Division Trends in Maternal Mortality: 1990 to 2015 Geneva: World Health Organization’. J Bong Arts , Who , Unicef , Unfpa . \xref{http://dx.doi.org/10.1111/padr.12033}{10.1111/padr.12033}. \url{http://dx.doi.org/10.1111/padr.12033} \textit{Population and Development Review} 2016. 2015. 42 (4) p. . \end{bibitemlist} \end{document}