Training Needs Assessment and Professional Development of Pharmacists in Dawacom Pharmaceutical Chain, Jordan

Abstract

This thesis explores the soft skills that a pharmacist needs in order to perform effectively. In order to be a good professional, a pharmacist should possess "a combination of comprehensive therapeutic knowledge, experience, problem- solving skills, and judgment" (Burke, et al., 2008). Throughout • the research we expect to identify skills such as: teamwork skills, communication skills, patient oriented attitude, risk management skills, empathy, patience, reliability and professionalism, patient relation management, analytical skills, • decision making among the employees of Dawacom. • Knowing that managerial skills include technical skills, human skills and conceptual skills, it is hypnotized that, although pharmacists possess strong technical skills, they register a deficit in the human and conceptual skills areas. The research will show that if the managerial skills of the Dawacom's employees are correctly identified, the management team/HR department will be able to focus the trainings towards those areas where the employees have difficulties, thus helping the pharmacists perform efficiently.